11bat Frequently Asked Questions
Everything you need to know about registering, depositing with bKash or Nagad, claiming bonuses, placing cricket bets, and staying safe on 11bat.
Welcome to the official 11bat FAQ page. Whether you are a first-time player in Dhaka or a seasoned bettor in Chittagong, this page answers the questions our Bangladesh players ask most often. Browse by category below — covering your account, payments, games, bonuses, and responsible gaming guidance.
Payments
bKash, Nagad, Rocket, and bank transfers accepted.
Cricket Betting
BPL, IPL, T20 World Cup markets live on 11bat.
Casino & Slots
Hundreds of slots, live tables, and crash games.
Account Security
SSL encryption and KYC verification keep you safe.
Bonuses
Welcome bonus, free spins, and loyalty rewards.
Responsible Gaming
21+ only. Deposit limits and self-exclusion available.
Account & Registration
How do I create an account on 11bat?
Creating an account on 11bat takes under two minutes. Visit the 11bat Login page, click the registration option, enter your mobile number, set a secure password, and verify your number via OTP. You must be 21 years or older to register. Once verified, your account is active and you can make your first deposit via bKash or Nagad right away.
What documents do I need for KYC verification on 11bat?
11bat requires a valid government-issued photo ID for KYC — a National ID Card (NID) is the most common choice for Bangladeshi players, but a valid passport is also accepted. You may also be asked to submit a selfie holding your ID. KYC verification is required before processing your first withdrawal and helps protect your account from unauthorised access.
I forgot my 11bat password — how do I reset it?
To reset your 11bat password, go to the Login page and tap the 'Forgot Password' link. Enter the mobile number linked to your account and you will receive an OTP via SMS. Enter the OTP, then set a new password. The whole process takes about 60 seconds. If you no longer have access to your registered mobile number, contact 11bat support at [email protected] for manual assistance.
Can I have more than one account on 11bat?
No — 11bat strictly allows one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being permanently suspended, including any pending balances or bonuses. If you believe a duplicate account was created in error, contact support immediately to have it merged or removed.
How do I close or deactivate my 11bat account?
To close your 11bat account, email [email protected] with your registered mobile number and the reason for closure. The support team will process your request, ensure any remaining balance is withdrawn to your bKash or Nagad wallet, and confirm the closure within 24 hours. If you are closing for responsible gaming reasons, you can also request a self-exclusion period instead of full closure.
Deposits & Withdrawals
How long does a bKash deposit take on 11bat?
bKash deposits on 11bat are credited instantly in most cases — usually within 30 seconds of completing the transaction on your bKash app. If a deposit does not appear after 5 minutes, check your bKash transaction history to confirm the payment was deducted, then contact 11bat support with the transaction ID for manual review.
What is the minimum deposit amount on 11bat?
The minimum deposit on 11bat is ৳200 BDT when using bKash or Nagad. For Rocket and bank transfer, the minimum may vary — check the cashier page for the latest thresholds. There is no maximum deposit limit for standard verified accounts, though large deposits may trigger an additional security review as part of 11bat's responsible gaming policy.
What is the minimum withdrawal amount on 11bat?
The minimum withdrawal on 11bat is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — so if you deposited via Nagad, your withdrawal will go to your Nagad wallet. Ensure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process payouts.
How long does a withdrawal take on 11bat?
Most 11bat withdrawals to bKash and Nagad are processed within 1-4 hours during business hours (8 AM–10 PM BST). Bank transfers may take 1-3 business days depending on your bank. Withdrawals requested outside business hours are queued and processed from the next morning. Public holidays in Bangladesh may cause a 24-hour delay.
Does 11bat charge fees on deposits or withdrawals?
11bat does not charge any platform fee on standard bKash, Nagad, or Rocket deposits and withdrawals. However, your mobile banking provider may apply their own transaction charges — for example, bKash charges a small cash-out fee when sending money. Always check your bKash or Nagad app for their current fee schedule before completing a transaction.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on 11bat?
Yes — 11bat offers betting markets for BPL, IPL, T20 World Cup, Bangladesh Tigers international matches, and other major cricket competitions. You can bet on match winner, top batsman, total sixes, over-by-over runs, and more. Markets open before match day and live in-play betting is available for most fixtures, letting you bet while the action unfolds.
Are the slots and live casino games on 11bat fair?
All casino games on 11bat use certified RNG (Random Number Generator) software from established providers including Pragmatic Play, Evolution Gaming, and Spribe. RNG certification means each game outcome is statistically independent — no spin, card draw, or dice roll is influenced by previous results. Live casino tables (roulette, baccarat, blackjack) are streamed in real-time from professional studios.
What is the RTP on 11bat slot games?
RTP (Return to Player) on 11bat slots typically ranges from 94% to 97%, depending on the specific game title. High-volatility slots may have slightly lower average RTPs but offer larger individual payouts. Each game's RTP is set by the provider and independently audited. You can find a game's RTP in its information panel — look for the 'i' or 'info' button within the game interface.
Can I play 11bat games on my mobile phone?
Yes — 11bat is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser with no app download required. All games — including live cricket betting, slot games, live casino, and crash games like Aviator — load natively on mobile. The interface is designed specifically for touchscreen use and works on any smartphone released in the last five years.
What cricket betting markets does 11bat support?
11bat supports a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, highest opening partnership, total fours and sixes, method of first dismissal, and player performance specials. For BPL and IPL, additional local markets are often added. In-play markets update ball-by-ball during live matches, with odds refreshed in real time.
Bonuses & Promotions
What welcome bonus does 11bat offer to new players?
11bat offers a welcome bonus on your first deposit — typically a percentage match up to a stated maximum amount in BDT. The exact offer may vary based on current promotions, so always check the Promotions page after logging in for the most accurate terms. The bonus is credited to your account instantly after your qualifying deposit clears.
What are the wagering requirements for bonuses on 11bat?
Bonus wagering requirements on 11bat vary by promotion — the specific rollover amount and qualifying games are listed in each offer's terms. As a general guide, most bonuses require the bonus amount to be wagered a set number of times before withdrawal is permitted. Sports betting markets and most slot games typically qualify; some live casino tables may have reduced contribution rates.
How do free spins work on 11bat?
Free spins on 11bat are credited to specific slot games designated in the promotion offer. Each spin has a fixed coin value, and any winnings generated from free spins are added to your bonus balance. Winnings from free spins are subject to the promotion's wagering requirement before they can be withdrawn as real money. Unused free spins expire after the period stated in the offer terms.
Does 11bat have a loyalty or VIP programme?
Yes — 11bat rewards regular players through a loyalty programme where continued play earns points redeemable for bonus credits, free spins, or cashback on losses. Higher-tier VIP members receive personal account managers, faster withdrawal processing, exclusive deposit bonuses, and invitations to special tournaments. Contact support for details on qualifying for VIP status.
Safety & Responsible Gaming
Is 11bat safe and legal for players in Bangladesh?
11bat operates as a safe, encrypted online gaming platform accessible to adult players in Bangladesh. The site uses SSL encryption to protect all personal and financial data. All transactions are processed through established Bangladeshi payment channels including bKash and Nagad. Players are responsible for understanding their local regulations, and 11bat strongly encourages responsible gaming. This platform is strictly for adults aged 21 and above.
How does 11bat protect my personal data?
11bat uses industry-standard SSL (Secure Socket Layer) encryption across all pages and transactions. Your personal information — including your NID, mobile number, and payment details — is stored in encrypted form and never shared with third parties without your consent, except where required by law. For full details on how your data is collected and used, read the 11bat Privacy Policy.
What self-exclusion options does 11bat offer?
11bat takes responsible gaming seriously. If you feel your gambling is becoming a problem, you can request a cooling-off period (24 hours to 30 days) or a full self-exclusion (minimum 6 months) by contacting [email protected]. During self-exclusion, your account is locked and you cannot create a new account. 11bat can also set deposit limits or session time limits on your account if you prefer a softer restriction.
What should I do if I think I have a gambling problem?
If you feel gambling is affecting your finances, relationships, or mental health, stop playing immediately and reach out for help. Contact 11bat support at [email protected] to activate self-exclusion. You can also speak to a trusted friend or family member. 11bat encourages all players to gamble responsibly, set strict deposit and time limits, and never chase losses. Remember: gambling should be entertaining, not a source of stress or financial hardship.
Ready to Play on 11bat?
Join thousands of players across Bangladesh enjoying cricket betting, live casino, and slots — with instant bKash and Nagad payments in BDT.
Still have questions? Email our support team at [email protected]