11bat Privacy Policy

📋Introduction

Welcome to 11bat, Bangladesh's trusted online casino and sports betting destination. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in accordance with applicable data protection principles.

This Privacy Policy explains what information we collect when you register, deposit, place bets, or otherwise interact with 11bat, how we use and store that information, and the rights you have over your own data. By accessing or using the 11bat platform, you acknowledge that you have read, understood, and agreed to the practices described in this document.

This policy covers all services provided through 11bat.asia, including cricket betting, slots, live casino games, crash games, and any promotional or customer support interactions. If you have questions about any clause, please contact our support team before using the platform.

📥Information We Collect

When you create an account, make deposits, or engage with the 11bat platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and nationality, used to verify you are aged 21 or above and eligible to play.
• Contact information: mobile phone number, email address, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna) for account communications and support.
• Financial information: payment method details (bKash wallet number, Nagad or Rocket account reference), transaction history, deposit and withdrawal records in Bangladeshi Taka.
• Technical information: IP address, device type, operating system, browser version, and session data collected automatically when you access our platform.
• Behavioural information: game history, betting patterns, session duration, and bonus usage, used to personalise your experience and fulfil our responsible gaming obligations.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, or health data beyond what is strictly required for responsible gaming checks.

🔍How We Use Your Information

The personal data we hold is used strictly for the purposes listed below. We do not use your information for any purpose that conflicts with these stated aims:

• Account creation, identity verification, and age verification to confirm all players are 21 years or older as required.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and maintaining accurate transaction records.
• Delivering and improving our gaming services, including cricket betting, slots, live casino, and crash games, to match the preferences of our Bangladeshi player base.
• Sending account-related notifications such as deposit confirmations, withdrawal updates, password reset requests, and material policy changes.
• Complying with applicable anti-money laundering (AML) obligations, fraud detection, and platform security monitoring to protect all users.
• Fulfilling responsible gaming obligations, including monitoring for problem gambling indicators and applying player-requested deposit limits or self-exclusion periods.

🤝Data Sharing and Disclosure

11bat does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only in the limited circumstances described below:

• Service providers: trusted technical and operational partners (e.g. payment processors, cloud hosting, customer support platforms) who require access to your data solely to perform services on our behalf under strict confidentiality agreements.
• Legal obligations: where disclosure is required by applicable law, court order, or legitimate governmental or regulatory authority, including anti-money laundering authorities.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

In every case, we require the recipient party to maintain the same or equivalent standards of data protection as those described in this policy.

💳Payment Data and Local Methods

11bat supports instant deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, and Upay — the payment methods most widely trusted by players in Dhaka, Chittagong, Sylhet, and across Bangladesh. When you conduct a financial transaction, we collect only the minimum data required to process, verify, and record that transaction securely.

Full card or wallet credentials are never stored on 11bat's own servers. Sensitive payment details are handled exclusively by our certified payment partners using encrypted tokenisation, ensuring that your financial data remains protected at every step of the transaction lifecycle.

🍪Cookies and Tracking Technologies

11bat uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. The types of cookies we use include:

• Essential cookies: required for the platform to operate, maintain your logged-in session, and process transactions securely. These cannot be disabled without affecting service availability.
• Analytical cookies: used to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised before review.
• Functional cookies: enable personalisation features such as language preference, preferred game categories, and display settings tailored to your previous choices.

You can manage or disable non-essential cookies through your browser settings at any time. However, disabling essential cookies may prevent certain features of 11bat from functioning correctly.

🗂️Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable laws and regulations. In practice, this means account data is retained for the lifetime of your active account plus a minimum period thereafter, to meet our anti-money laundering record-keeping obligations.

When data is no longer required, we use secure deletion or anonymisation procedures so that it can no longer be associated with any individual. If you request account closure, we will action your request within a reasonable timeframe, subject to any outstanding legal holds.

🔑Security Measures

11bat employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include SSL/TLS encryption for all data in transit, restricted access controls limiting who within our organisation can view personal data, and regular internal security reviews.

While we take every reasonable precaution, no digital platform can guarantee absolute security. We strongly encourage all 11bat players in Bangladesh to use a unique, strong password for their account, enable any available two-factor authentication, and notify our support team immediately if they suspect any unauthorised activity.

✅Your Rights Over Your Data

As a user of 11bat, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge, within a reasonable response period.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it promptly.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your data while a dispute or objection is being resolved.
• Right to data portability: where technically feasible, you may request your personal data in a structured, commonly used, and machine-readable format for transfer to another provider.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to ensure your data is not disclosed to an unauthorised party.

🔞Protection of Minors

11bat is strictly an adults-only platform. We do not knowingly collect or process personal data belonging to individuals under the age of 21. All new accounts are subject to age verification checks, and we reserve the right to suspend or permanently close any account where we have reasonable grounds to believe the account holder is under 21 years of age.

If you are a parent or guardian and believe a minor has created an account or submitted personal data on 11bat, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the minor's data, without undue delay.

🔗Third-Party Links

The 11bat platform may from time to time reference third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) or payment partners (bKash, Nagad). These third parties operate under their own privacy policies, which we do not control. We encourage you to review the privacy policy of any third-party service you interact with independently of the 11bat platform.

📝Changes to This Privacy Policy

11bat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable laws, or industry best practices. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify active account holders via email or an in-platform notification.

Your continued use of the 11bat platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend revisiting this page periodically to stay informed of any changes.

📨Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 11bat handles your personal data, our dedicated privacy team is available to assist you. Please reach out to us at any time — we aim to respond to all enquiries within 2 business days.

Email (plain text, not a link): [email protected] — Our support team covers Bangladesh Standard Time (BST, UTC+6) business hours and beyond.