Responsible Gaming at 11bat
We are committed to keeping your experience safe, fair, and enjoyable. Gaming is entertainment — know your limits and play responsibly.
Our Commitment to Safe Play
At 11bat, we believe that gambling should always be a fun and controlled activity. As Bangladesh's trusted online gaming platform, we take responsible gaming seriously — not just as a policy obligation, but as a core part of how we operate every day. Our platform is designed with real safeguards that put you in the driver's seat.
Whether you enjoy cricket betting, live casino games, slots, or crash games, 11bat provides you with the tools to set boundaries and stay in control of your spending and time. If you ever feel that gambling is no longer fun, we encourage you to use our support resources immediately. Your wellbeing always comes before your next bet.
21+ Only. This platform is strictly for adults aged 21 and above. We verify age at registration and reserve the right to close any account that does not meet this requirement. Please gamble responsibly.
Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits to keep your spending within a budget you are comfortable with.
Time-Out Feature
Take a short break from 24 hours up to 6 weeks. During a time-out, you cannot place bets or make deposits.
Self-Exclusion
Request a full self-exclusion for 6 months or longer. Your account will be suspended and promotional communications will stop.
Account Lock
Permanently close your account at any time. This action is irreversible and all pending balances will be processed per our terms.
Activity Reports
Review your full betting and deposit history at any time. Understanding your patterns is the first step to staying in control.
24/7 Support
Our support team is available around the clock to help with any concerns about your gaming behaviour or account status.
Tips for Safer Play
- Set a budget before you start. Decide in advance how much you can afford to lose, and treat it as the cost of entertainment — not an investment.
- Never chase losses. Trying to win back money you have lost often leads to bigger losses. Accept the result and step away.
- Take regular breaks. Set a timer and step away from the screen every 30-60 minutes. Fatigue impairs decision-making.
- Do not gamble under the influence. Alcohol, stress, or emotional distress can lead to impulsive decisions that you may regret.
- Keep gambling separate from finances. Never use rent, utility, or savings money for gambling. Only wager funds you can genuinely spare.
Common Questions
How do I set a deposit limit on my 11bat account?
Log in to your account and visit the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit caps. Limits take effect immediately and can only be reduced instantly — increases require a cooling-off period.
What is self-exclusion and how long does it last?
Self-exclusion is a formal request to have your account suspended for a set period — a minimum of 6 months. During this time you will not be able to log in, deposit, or receive any promotional material. Contact our support team at [email protected] to initiate the process.
Can I reopen my account before a self-exclusion period ends?
No. Once a self-exclusion is active it cannot be reversed early. This is a deliberate safeguard to protect you during a vulnerable period. When the exclusion period expires, you will need to contact support to request reactivation, which includes a brief review.
Is there an age verification process at 11bat?
Yes. 11bat strictly enforces a 21+ age policy. All new accounts are subject to age and identity verification. We may request a government-issued ID at any point. Accounts found to be underage are permanently closed and any funds are handled per our terms.
Recognising Problem Gambling
Gambling can become a problem when it stops being entertainment and starts affecting your daily life, relationships, or finances. Warning signs include spending more than you planned, feeling anxious or irritable when not gambling, lying to others about how much you play, and borrowing money to fund gambling sessions.
If any of these signs feel familiar, please reach out to our support team without hesitation. You can also contact a trusted friend, family member, or a mental health professional in your area. Taking action early makes a real difference. Remember — there is no shame in asking for help, and 11bat's team is here to assist you every step of the way.
Need Help? Contact Our Support Team
Our responsible gaming support is available 24/7. If you need to activate deposit limits, request a time-out, or begin a self-exclusion, simply reach out and we will handle it promptly.
Email us: [email protected]
Enjoy 11bat — Play Within Your Means
Ready to enjoy some entertainment? Explore our games, check the FAQ for platform guides, or watch the next cricket match unfold — always within the limits you set.