Terms & Conditions — 11bat

📜 1. Acceptance of Terms

By accessing, registering on, or otherwise using the 11bat platform ("Platform"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions ("Terms"), along with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Platform.

These Terms constitute the entire agreement between you and 11bat with respect to your use of the Platform and supersede all prior or contemporaneous communications and proposals, whether oral, written, or electronic, between you and 11bat with respect to the Platform.

🪪 2. Eligibility Requirements

To create an account and use the 11bat platform, you must satisfy all of the following eligibility criteria at the time of registration and throughout your use of the Platform:

• You must be at least 21 years of age. 11bat strictly prohibits access by individuals under 21 years old.
• You must be a resident of or physically present in a jurisdiction where online gaming and sports betting are not prohibited by local law.
• You must have full legal capacity to enter into a binding contract and not be subject to any court order restricting you from doing so.
• You must not be registered on any national self-exclusion register or similar database related to gambling.

👤 3. Account Registration & Security

Each person may hold only one registered account on 11bat. Duplicate accounts are strictly prohibited and may result in permanent suspension. When registering, you agree to provide accurate, complete, and current information, including your full name, date of birth, and a valid contact method. You further agree to:

• Keep your login credentials (username and password) strictly confidential and never share them with any third party.
• Notify 11bat immediately if you suspect any unauthorised access to your account.
• Update your account information promptly whenever it changes to ensure accuracy.
• Comply with all Know Your Customer (KYC) verification requests within the timeframe specified by 11bat's support team.

11bat cannot be held liable for any loss or damage arising from your failure to maintain the security of your account credentials. Accounts may not be transferred, sold, or assigned to any other person under any circumstances.

💰 4. Deposits & Withdrawals

All financial transactions on 11bat are processed in Bangladeshi Taka (৳). We support a range of payment methods popular in Bangladesh to ensure fast and convenient access to your funds. Please review the following conditions that govern all deposits and withdrawals:

• Accepted payment methods include bKash, Nagad, Rocket, Upay, and select bank transfers (including Dutch-Bangla Bank, BRAC Bank, City Bank, and Sonali Bank).
• All funds deposited must come from payment accounts registered in your own name. Third-party deposits are strictly prohibited.
• Withdrawal requests are typically processed within 24 to 72 hours, subject to successful KYC verification. 11bat reserves the right to conduct enhanced due diligence before processing large withdrawal requests.
• Minimum deposit and withdrawal limits apply and are displayed on the cashier page of the Platform. These limits may be adjusted from time to time at 11bat's discretion.

11bat does not charge transaction fees for standard deposits or withdrawals; however, your payment provider may apply their own service charges. Please check with your provider for details applicable to bKash, Nagad, or other platforms you use.

🎁 5. Bonuses & Promotions

11bat offers various promotional incentives including welcome bonuses, reload bonuses, free spins, and cashback offers to eligible players. All bonuses are subject to the following general conditions, in addition to any promotion-specific terms communicated at the time of the offer:

• Bonus funds are subject to wagering requirements before any withdrawal of winnings derived from bonus play can be requested. The applicable rollover multiplier will be clearly stated on each promotion's terms.
• Bonuses are intended for personal recreational use only. Any evidence of bonus abuse, arbitrage, or exploitation will result in the forfeiture of the bonus and associated winnings, and may result in account suspension.
• Each bonus promotion is limited to one claim per household, IP address, device, or payment method unless explicitly stated otherwise.
• 11bat reserves the right to withdraw, modify, or discontinue any promotional offer at any time without prior notice, provided that such changes do not affect bonuses already credited to a player's account.

Welcome bonuses are available exclusively to new members who make a qualifying first deposit. The minimum qualifying deposit amount will be specified in the promotion details. Players who have previously held an 11bat account under any name or payment identity are not eligible for new member promotions.

🚫 6. Prohibited Activities

The following activities are strictly prohibited on the 11bat platform and may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where applicable:

• Money laundering, structuring transactions to avoid reporting thresholds, or using the Platform to facilitate any financial crime.
• Using automated scripts, bots, artificial intelligence tools, or any other technological means to gain an unfair advantage in games or sports betting markets.
• Collusion with other players, match-fixing, or any form of coordinated betting strategy intended to manipulate game or market outcomes.
• Opening multiple accounts or allowing another person to operate an account on your behalf to circumvent account limits or eligibility requirements.
• Accessing or attempting to access the Platform if you are under 21 years of age or using another person's verified account.

11bat employs advanced fraud detection systems and reserves the right to conduct investigations into suspected prohibited activity at any time. During an investigation, accounts may be temporarily restricted. 11bat's determination following an investigation is final and binding.

♟️ 7. Responsible Gaming

11bat is committed to promoting safe, enjoyable, and responsible gaming for all users. We recognise that for some individuals, gambling can become problematic. The following responsible gaming features are available to all registered players on the Platform:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your account to manage your spending. Contact support to activate or adjust these limits.
• Self-Exclusion: Players who feel that their gambling is out of control may request a self-exclusion period ranging from 30 days to permanent closure. During self-exclusion, you will be unable to log in or access the Platform.
• Reality Checks and Time-Out: You may enable session time reminders and short cooling-off periods (time-out) through your account settings to help maintain a healthy balance between gaming and daily life.

If you believe gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to reach out to our support team at [email protected] for guidance, or to seek assistance from a professional counselling service available in Bangladesh.

©️ 8. Intellectual Property

All content available on the 11bat platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall site compilation, is the exclusive property of 11bat or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational purposes.

You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform, or use the 11bat name, brand, or logo in any manner without prior written consent from 11bat. Unauthorised use of Platform content may result in civil and criminal liability.

🔐 9. Privacy & Data Protection

Your use of the 11bat platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy. 11bat employs industry-standard SSL encryption and data security protocols to safeguard your personal and financial information. We do not sell or rent your personal data to third parties. For full details on how your data is handled, please review our Privacy Policy available at /privacy-policy.

⚠️ 10. Limitation of Liability

To the fullest extent permitted by applicable law, 11bat, its directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising out of or in connection with your use of, or inability to use, the Platform or its content.

In no event shall 11bat's total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Platform exceed the total amount deposited by you into your 11bat account during the three (3) calendar months immediately preceding the event giving rise to the liability.

✏️ 11. Amendments to These Terms

11bat reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will provide notice by updating the "Last Updated" date at the top of this page and, where practicable, by notifying registered users via email or in-platform notification. Your continued use of the Platform after any such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of your rights and obligations.

🌐 12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable laws. Any dispute, controversy, or claim arising out of or relating to these Terms, including any question regarding their existence, validity, or termination, shall first be referred to 11bat's customer support team for informal resolution. Should informal resolution fail, disputes may be escalated through binding arbitration. By using the Platform, you waive any right to participate in a class action lawsuit or class-wide arbitration against 11bat.

📧 13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact our support team. You can reach us by email at [email protected]. Our team is available 24 hours a day, 7 days a week, and we aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).